Salesforce Administrator

Arlington, VA • IT Operations • Posted 03/03/2023

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WHO WE ARE

Rooted in community for more than 40 years, Communities In Schools (CIS) strives to bring community resources inside public schools, where they are accessible, coordinated, and accountable. Founder Bill Milliken said, “It’s relationships, not programs, that change children. A great program simply creates the environment for healthy relationships to form between adults and children. Young people thrive when adults care about them on a one-to-one level, and when they also have a sense of belonging to a caring community.” 

CIS programs are conducted annually throughout the United States, serving 2,900 schools; 1.61M students with over 11,000 community volunteers and 117 CIS affiliate organizations across the country. Their programs for students include providing needs assessments, support teams with corresponding plans to address academic and non-academic needs, delivery of multiple tiers of support for both students and families, progress monitoring and evaluation and assessment with parents and student support systems.

MISSION AND VALUES

Communities In Schools (CIS), is “all-in” for kids. It is our passion—it is our mission. At the National Office, CIS collaborates with local affiliate organizations to provide resources and create communities of caring adults who work hand-in-hand with educators to make sure young people have the tools they need to stay in school and achieve in life. We are the nation’s largest dropout prevention organization, and we achieve our mission by hiring bright, creative, and innovative team members who demonstrate a passion for what they do. 

CIS also holds the following talent beliefs: 

• Every staff member is passionate and committed to the mission.
• As a National Office, CIS employees have a responsibility to live our values and integrate principles of diversity, equity, and inclusion across the organization and lead by example.
• In turn, CIS is committed to continuously improving decision making, incentivizing creativity, and building engagement and we do this by building a diverse workforce, fostering a climate of inclusion, and shaping business practices and policies that promote equity.

ABOUT THE ROLE

Under supervision of the Director, Technology Operations, the Salesforce Administrator, is integral to ensuring that CIS capitalize on the benefits that the platform and other integrated applications offer. This role will primarily be responsible for ensuring timely system updates, managing data in line with best practices, general maintenance, assisting users with training opportunities, managing users and licenses, completing UAT in sandboxes, efficient handling of issues/support tickets, and project support as needed, while proactively identifying opportunities for improvement.

This role will work across two major Salesforce environments:

• Donors & Fundraising – Through an application called CauseView, this environment primarily manages donations and potential donors and aims to maximize revenue being received into the National Office across individual, institutional, and major giving. 

• Network Resources – Primarily built on an AMS system (Fonteva) this environment hosts the My CIS Community, a one-stop-shop of resources that provides the network with research, documentation, courses, accreditation to the CIS network in order to enable improved service to the children that we serve.    

PLEASE NOTE – This is a remote position; however, it is preferred that the individual hired for this role reside in the DMV area to fulfill onsite responsibilities on an as needed basis.

PRIMARY DUTIES & RESPONSIBILITIES

Solve business problems and optimize the salesforce platforms. Common activities will include:

• Create and maintain fields, views, and other salesforce objects and functions.
• Create basic and complex reports and dashboards based on organizational and stakeholders needs.
• Maintain, enhance, and create workflows, functions, and configurations across two environments.
• In collaboration with the Senior Salesforce Project Manager, support the change management process by assisting in active projects by communicating system upgrades, enhancements, and other admin tasks as needed. 
• CISU Course updates; adding, modifying, and removing via integrated LMS application. 
• CIS Community updates to page and layouts.
• Collate and import data. 
• Manage and mitigate duplicate records to improve data quality.
• Reassign accounts, contacts, and opportunities in response to personnel changes.
• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, and permissions.
• Design, create and maintain user roles, profiles, and hierarchies.
• Develop and Document company processes, field maps, and workflows.

Manage and administer integrated applications including:

• CauseView - Donation Management and Donation forms.
• Fonteva AMS – CIS network CRM and hosts the My CIS Community. 
• Path LMS – Integrated Learning Management System (CISU).
• Cloudingo – De-duplicating tool.
• Form Assembly – Newsletter sign up and contact capture.  
• Box.com – Hosts the National Resource Center documentation. 
• Communicate regularly with user base regarding new features, enhancements, and changes to the system.
• User Assistance, Training, Adoption, and Satisfaction.
• Form Management and creation – donations, surveys, newsletters.
• Manage and respond to help desk tickets relating to My CIS Community via Service Cloud including knowledge base management.
• Marketing Cloud – assisting marketing team to send out campaigns and communications. Also, creating journeys & data extensions.  
• Communicate with external Salesforce vendors and consultants.
• Sandbox environment management: Test system changes, determine the risk of deployment and create rollback plans.
• Continually seek ways to further enhance the end-user experience.

• Bachelor’s Degree or 3-5 years’ experience in lieu of degree. 
• Strong Salesforce product knowledge combined with 4+ years of hands-on Salesforce administration experience required.
• Salesforce Administrator Certification strongly preferred.
• Proven ability to work successfully as a member of a team and taking initiative to own individual workload.
• Highly organized and able to meet deadlines in a fast paced, cross-functional work environment.
• Highly analytical approach to problem solving.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Business acumen, or interest in learning business processes and operations, in order to proactively assess deliver comprehensive CRM solutions across departments.
• Can express technical concepts, designs, or constraints in terms of business processes or outcomes, in order to build support, agreement and commitment across stakeholder community.
• Experience producing clear, concise system and process documentation as well as end user guides. 
• Excellent inter-personal and communication skills (presentation, verbal, written).
• Ability to forge strong working relationships with all stakeholders including the technology team, business leaders, and external vendors/consultants. 
• Commitment to learning new systems and technologies. 

SYSTEMS EXPERIENCE

Experience managing and administering the following:

• Sales cloud
• Service cloud
• Marketing cloud

Additional Credit

• Exposure to the following systems as either an end user or preferably as a system administrator:
• Association Management Software (AMS) such as Fonteva. 
• Learning Management Systems (LMS).
• Non-profit cloud (NPSP)
• Visual force and Apex (Apex Builder, Apex API, Apex Code).
• Cloudingo
• Form and/or survey tools 
• Box.com
• MS Office 365 applications – Word, Excel, PowerPoint 

TRAVEL

Less than 10%

ABOUT US

CIS staff continue to work in a virtual environment; however, the national office is open and available for staff to use as appropriate. 

To ensure the health and safety of staff and job applicants, all interviews will be conducted by phone and/or video conference.

BENEFITS & PERKS

Work that makes a difference—the opportunity to contribute to an important mission!

Competitive and comprehensive compensation and benefits package, including:

• Five weeks of Paid Time Off
• Generous 403b Retirement Savings Plan contribution
• 10 Paid Holidays
• 90% of employee health care premiums paid by the organization
• Summer Work Schedule and Winter Break
• Employer-paid short-term and long-term income replacement programs, and much, much more!

Communities In Schools is committed to a workforce that is representative of the varied communities we are privileged to serve. We provide a work environment that does not discriminate based on race, color, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information or any other basis protected by applicable law. CIS prohibits harassment of applicants or employees based on any of these protected categories. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For more information on Communities In Schools please visit our website.